Refunds, deposits, and rescheduling

Eligibility overview

Fees relate to professional time, planning, and reserved fieldwork windows. Refunds depend on how much work has started, whether a deposit reserved a calendar slot, and whether cancellation is initiated by the client or by Summit Ledger Advisory.

Timeframe to request a refund

Refund requests should be sent in writing to hello@autonetworkhub.digital within 14 days of the charge or invoice payment you dispute, and in any event before the final report is issued when the dispute concerns unused phases of work.

Full refund conditions

• We cancel an engagement before planning begins and no alternative date is mutually agreed
• A deposit was taken and we cannot staff the reserved window for reasons within our control
• Duplicate payment is verified on the same invoice

Partial refund conditions

If you cancel after the planning memo is delivered but before fieldwork starts, we may refund the unused portion of fees after deducting planning time actually performed and any non-recoverable travel already booked for Taiwan site visits. Once fieldwork sampling has begun, fees for completed phases are due; unused later phases may be credited or partially refunded at our written discretion.

Non-refundable items

• Completed walkthrough days already delivered
• Issued final reports and signed management letters
• Third-party costs expressly agreed in the engagement letter (for example courier of certified extracts) once incurred
• Deposits where you cancel within 10 business days of the booked fieldwork start without agreeing a reschedule

Cancellation and rescheduling

Client-initiated cancellation should be sent by email. Rescheduling is offered when capacity allows; one complimentary reschedule is typically available if requested at least 10 business days before fieldwork. Further reschedules may incur a calendar-hold fee stated in the engagement letter.

No-shows and access delays

If key contacts are unavailable for booked walkthroughs without 24 hours’ notice, that day may be billed as delivered. If evidence access is delayed beyond the agreed window, we may pause the engagement and re-quote the remaining work rather than compress testing.

Work already started and purchased materials

Time spent on planning, sample selection, and document review is billable even if the engagement later pauses. We do not sell retail materials; any document packs prepared for your engagement remain part of the professional file and are not separately “returned” for refund.

Refund process and timing

Approved refunds are processed to the original payment method within 14 business days of written approval. Bank processing times may add several days depending on your institution.

Contact for refund requests

Email hello@autonetworkhub.digital with your invoice number, engagement name, and reason. Phone: +886-3-680-8276. Address: 3345 Walker Canyon, 桃園市, 福建省, Taiwan.

Exceptions

Mandatory consumer protections under Taiwan law prevail where they grant broader rights than this policy. Engagement letters may set stricter deposit terms for multi-entity assurance audits; those signed terms control for that engagement.